Terms of Service
1. About these terms
These terms address use of the Bowl & Brew website and general enquiries. This website is operated by Bowl & Brew. Bowl & Brew, Lemon Reef Park, Douglas Crowe Dr, Ballito, 4301, South Africa. Email: hello@bowl-brew.co.za. Telephone: +27 64 687 1605.
2. South African consumer rights
These terms are subject to South African law, including the Consumer Protection Act 68 of 2008 and Electronic Communications and Transactions Act 25 of 2002 where applicable. Nothing here excludes a right, remedy, warranty or liability that the law does not allow us to exclude. If a provision conflicts with a mandatory protection, that protection prevails.
3. Using the website
Use the website lawfully and without interfering with its operation, misusing forms, attempting unauthorised access, introducing harmful code or impersonating another person. Provide accurate information when making enquiries. An adult or appropriately authorised person should handle purchases, bookings or agreements on behalf of children.
4. Information, products and availability
The website introduces our frozen yoghurt, coffee, food, workspace and related services. Photographs are illustrative; presentation, flavours, toppings and availability may vary. Please confirm current availability, prices and hours with us before relying on them for a specific visit or booking. We will address errors responsibly and comply with applicable pricing and consumer law. Changes do not retrospectively alter an accepted agreement without a lawful basis.
5. Enquiries, bookings and payments
An enquiry alone does not confirm an event booking, order, workspace reservation or franchise arrangement. A booking or transaction is confirmed only through the applicable agreement and confirmation process. Any deposit, price, cancellation condition or material restriction must be disclosed before you commit. This website version does not provide online checkout or payment processing. Forms send enquiries to our team. A form submission is not a booking confirmation.
6. Cancellations, refunds and complaints
Contact us promptly if you need to cancel a confirmed arrangement or report a product or service concern. Any cancellation charge must be lawful and reasonable where required, taking account of the circumstances and applicable consumer protections. Perishable food is not subject to an unrestricted change-of-mind return promise, but this does not remove rights concerning unsafe, defective, unsuitable or incorrectly supplied goods. Statutory cooling-off rights apply where the transaction qualifies, subject to lawful exceptions. We do not impose a blanket no-refund policy through these terms.
7. Food and allergies
Please discuss allergies and dietary requirements with staff before ordering. Ingredients and preparation arrangements can change, and shared equipment or topping areas may present cross-contact risks. We cannot promise that an item is allergen-free unless specifically confirmed. This notice does not waive our food-safety obligations or your rights under consumer law.
8. Promotions and the app
Promotions must be accompanied by their applicable eligibility, duration, redemption and exclusion terms. After confirming your email subscription, we send a unique coupon for 10% off your next purchase. Present the coupon to our team for redemption; each issued coupon can be redeemed once. App accounts, loyalty rewards and app-based services are subject to the applicable app terms and privacy information supplied when using those services. Website descriptions alone do not create an entitlement to unspecified rewards or unavailable features.
9. Franchise enquiries
Franchise content is introductory information, not a guarantee of returns, approval, exclusivity or a binding franchise offer. A franchise arrangement requires the applicable disclosure process and a separate written agreement compliant with South African law. Submitting an enquiry does not oblige either party to enter into that agreement.
10. Content and external services
Website branding, original text and design belong to their respective rights holders. You may browse, share links and make lawful personal use; commercial reuse requires permission unless allowed by law. Customer reviews express the reviewers’ experiences and do not guarantee the same outcome for every visitor. Maps, social-media sites, app stores and other linked services are operated separately and have their own terms. We do not guarantee their continuous availability.
11. Privacy and service availability
Our Privacy Policy describes the personal-information handling covered by this website. We aim to keep the website available and accurate, but technical interruptions can occur. We may maintain or change it as reasonably needed. Nothing in these terms excludes responsibility for fraud, gross negligence or other liability that cannot lawfully be limited, or removes any mandatory consumer remedy.
12. Disputes and updates
Please raise concerns using our contact details so we can try to resolve them. You remain free to approach an appropriate ombud, regulator, tribunal or competent court; these terms do not require private arbitration or prevent a statutory complaint. South African law applies, subject to any mandatory law that protects you. Updates operate prospectively and do not remove accrued rights. If one provision is unenforceable, the remaining provisions continue to the extent lawful.