Privacy Policy
1. Who we are
Bowl & Brew is responsible for the personal information covered by this notice. Bowl & Brew, Lemon Reef Park, Douglas Crowe Dr, Ballito, 4301, South Africa. Email: hello@bowl-brew.co.za. Telephone: +27 64 687 1605. Please send privacy enquiries to hello@bowl-brew.co.za.
2. Scope of this notice
This notice covers our website and enquiries sent to us by email, telephone or other published contact channels. The mobile app, loyalty programme, employment records and in-store systems may require additional notices describing their specific processing. This website notice does not purport to describe those systems.
3. Information and sources
When you contact us, we may receive your name, email address, telephone number, message, booking details and correspondence. Franchise enquiries may include your preferred area, business interests. Please do not include identity documents, payment-card details or sensitive information unless we explain why they are needed and provide an appropriate channel. We receive this information from you or someone authorised to enquire on your behalf. Published customer reviews may include the reviewer’s public display name, comments and ratings, sourced from Google reviews or supplied for inclusion on this site.
4. Website forms and technical information
Our forms collect the information you enter and store it securely within our WordPress website, with access restricted to authorised administrators. Enquiries are also sent to hello@bowl-brew.co.za. Subscription records include your email, consent wording and time, confirmation status, and coupon redemption status. We use a short-lived hashed network identifier to limit spam; our hosting and email providers may separately process technical logs.
5. Why we use information
We use enquiry information to respond to questions, discuss bookings and franchise opportunities, provide requested assistance, keep relevant correspondence and resolve complaints. Depending on the circumstances, processing may be necessary for steps towards a contract, performance of a contract, a legal obligation, a legitimate interest permitted under POPIA, or your consent. Supplying enquiry information is generally voluntary; without the contact or request details needed, we may be unable to respond or arrange the service. We will explain any legally required collection when it applies.
6. Marketing choices
Joining our email list is optional and requires your consent and email confirmation. We send a confirmation message and, after confirmation, your 10% coupon. An enquiry does not subscribe you to marketing. Use the unsubscribe link in our subscription emails or email hello@bowl-brew.co.za to withdraw consent. We keep your consent and opt-out status so we can respect your choices.
7. Google Maps, fonts and external links
The website loads Google Fonts and an embedded Google Map. These requests disclose technical information, such as your IP address and browser information, to Google. Embedded content may use cookies or similar technologies under Google’s settings and policies. See https://policies.google.com/privacy for details. Links to Google reviews, Instagram, Facebook and app stores take you to separately operated services. This site currently contains no live Instagram feed. Any future feed, analytics, advertising or cookie tools must be assessed and described before activation. Browser controls can restrict cookies, although embedded features may work differently.
8. Sharing and overseas processing
Information may be processed by service providers supporting hosting, communications or enquiry handling where engaged, and disclosed to professional advisers or authorities where necessary and lawful. Providers acting on our behalf must be subject to appropriate confidentiality and security obligations. Google and other external providers may process information outside South Africa. Transfers for which we are responsible must meet POPIA’s applicable cross-border requirements; we use appropriate safeguards where required.
9. Retention and security
We retain information only for as long as reasonably necessary for its purpose, applicable record-keeping duties or the establishment, exercise or defence of legal claims, then delete, de-identify or securely dispose of it as appropriate. You may ask us to delete your information using the contact details above. We must implement reasonable technical and organisational safeguards appropriate to the information and risks. No online service can promise absolute security. Where a security compromise triggers a notification duty, we will notify the Information Regulator and affected people as required by law.
10. Your rights
Subject to applicable conditions and exceptions, you may request access to your personal information, seek correction or deletion, object to processing, and withdraw consent where consent is the basis. Send requests to our contact email with enough detail to locate the records. We may reasonably verify your identity and explain any lawful fee, refusal or retention requirement. Where applicable, access requests are handled through POPIA and PAIA procedures. You may complain directly to the Information Regulator without first using our internal process.
11. Children
The website is directed at adults making enquiries. Please avoid submitting a child’s personal information unnecessarily. Where children’s information is needed, we must establish the authorisation or other lawful basis required by POPIA, including competent-person consent where applicable. Contact us about any concern regarding a child’s information or image.
12. Complaints and changes
Contact the Information Regulator at enquiries@inforegulator.org.za or 010 023 5200. Its current complaint process is available at https://inforegulator.org.za/complaints/ We may update this notice to reflect changes in the website or processing; material changes should be communicated appropriately.